Community Fire Safety
We provide free fire safety advice for communities in residential areas and for commerce and industry. This is delivered by way of, school visits, home fire risk assessments, youth training courses and through advocacy.
In 2007/8 the Community Safety Team gave 492 talks (450 schools) in Gloucestershire to an audience of 55,193 children (40,566 in 2006/7) – Key Stages I, II, III and Special Needs. Our Firesafe Smoke Detector Scheme continues and we installed 700 alarms in homes during the year. We conducted 2736 home fire safety checks during 2007/8 whilst our partners conducted a further 288.
Our Firesetter Counsellors have had a busy year providing guidance to young firesetters who have been referred to us by the Youth Diversion Unit, Social Services or in some case by concerned parents. In 2007/8 we counselled 60 children with fire-setting behaviour
Operational Response
Fires in the home and injuries resulting from fires, within Gloucestershire, have fallen significantly over the last 10-years. 2007/8 continued this trend showing a marked 12% reduction from the previous year. Gloucestershire Fire and Rescue Service has been actively campaigning and educating the community over the last 10-years, to raise awareness of the dangers of fire and to ensure that people know what to do in the event of a fire in their home. There has been a 56% reduction in injuries from fires within the home since 2000 falling from 59 in 2000/2001 to last year where 26 people sustained injuries.
In 2007/8 we attended 363 fires involving domestic properties and were required to rescue persons trapped in property fires on 18 occasions. 23 People were injured in domestic dwellings during the year and unfortunately 4 people died.
During the Gloucestershire Floods of July and August 2007, Gloucestershire Fire and Rescue Service;
• 2500 calls for assistance
• 621 incidents flooding attended
• 854 incidents where advice was given
• 13 Boats were deployed in urban areas
• 529 People Rescued
• Major pumping operations to save strategic infrastructure sites at Mythe Water Treatment Works and Walham and Castlemeads Power Stations
Complaints and Compliments Performance
Customer Charter performance;
• We aim to acknowledge complaints within 2 working days
• We aim to resolve the issue within 10 working days
Customer Care Performance |
|
Complaints Received (% resolved within Charter Guidelines)
|
Compliments
Received
|
2008/9
(Up to 1st August 2008) |
3 (100%)
|
29
|
2007/8
|
11 (90%)
|
122
|
2006/7
|
23 (73%)
|
149
|
2005/6
|
20 (73%)
|
115
|
|
