Community Fire Safety
We provide free fire safety advice for communities in residential areas and for commerce and industry. This is delivered by way of, school visits, home fire risk assessments, youth training courses and through advocacy.
In 2008/09 the Community Safety Team carried out 614 visits to schools in Gloucestershire to an audience of 48,290 children – Key Stages I, II, III and Special Needs. Our Firesafe Smoke Detector Scheme continues and we installed 3606 alarms in homes during the year. We conducted 2417 home fire safety checks during 2007/8 of these our partners conducted 296.
Our Firesetter Counsellors have had a busy year providing guidance to young firesetters who have been referred to us by the Youth Diversion Unit, Social Services or in some case by concerned parents. In 2008/09 we counselled 44 children with fire-setting behaviour
Operational Response
Fires in the home and injuries resulting from fires, within Gloucestershire, have fallen significantly over the last 10-years. 2008/09 continued this trend showing a marked 12% reduction from the previous year. Gloucestershire Fire and Rescue Service has been actively campaigning and educating the community over the last 10-years, to raise awareness of the dangers of fire and to ensure that people know what to do in the event of a fire in their home. There has been a 56% reduction in injuries from fires within the home since 2000 falling from 59 in 2000/2001 to last year where 26 people sustained injuries.
In 2008/09 we attended 329 fires involving domestic properties - this represents a 9.4% reduction on 2007/08 and were required to rescue persons trapped in property fires on 18 occasions. 24 People were injured in domestic dwellings during the year. No-one was killed in a domestic property fire in 2008/09.
Total number of incidents:
• 7003 incidents
• 329 domestic fires
• 523 road traffic collisions
• 142 road traffic collisions - persons trapped
Complaints and Compliments Performance
Customer Charter performance;
• We aim to acknowledge complaints within 2 working days
• We aim to resolve the issue within 10 working days
Customer Care Performance |
|
Complaints Received (% resolved within Charter Guidelines) |
Compliments
Received |
2008/9
|
13 (100%) |
146 |
2007/8 |
11 (90%) |
122 |
2006/7 |
23 (73%) |
149 |
2005/6 |
20 (73%) |
115 |
Gloucestershire Fire and Rescue Service engages Opinion Research Services to undertake quality assurance testing of our performance at domestic and commercial fires. The surveys are sent out to victims of fire to identify if our fire crews were able to provide a speedy and professional service, ensuring that crews are polite, helpful and keep people informed.
Gloucestershire was ranked 3rd nationally with a 99% approval rating for our operational response and our firefighters were rated as top for being helpful.
You can read more about our performance in this area on the two attached reports, the first providing the Gloucestershire Report and the second how we compare with our peers.
2008-09 After The Incident - Gloucestershire Final Individual Report
2008-09 After the Incident - Gloucestershire Final Benchmarking Report
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