Consultation
Welcome to the consultation area of our web site. You
can find details here of any consultation processes which
we are currently running.
There are also finalised reports from consultations
which have successfully concluded recently, where you
can read what the public have said.
If you would like to consult
with us and give us your views email us at consultation@glosfire.gov.uk.
Consultation can be a powerful tool
for improving the quality and value for money of services,
and the communities of Gloucestershire expect and deserve
good quality services and decisions.
With effective consultation we can ensure that services
are targeted to what our communities want and need. It
can improve our ability to measure customer satisfaction
and help us to focus on continuous improvement of the
services we provide.
Good consultation
is more than sending out a questionnaire to find out
what people think. It is about establishing
a dialogue between our communities, user groups, stakeholders
and us. It is about recognising the importance
of satisfying their needs and acknowledging the benefits
in creating services that are focused on those needs.
Good consultation
allows participants to give informed opinions on possible
changes, future developments and new and existing services. It
allows us to provide opportunity for comment on realistic
choices.
Fundamental principles of good consultation are that
we listen to what we are told, we use what we have been
told as part of our decision making processes, we give
feedback to participants and provide evidence on how
the results of the consultation have been used.
There are benefits for the
Fire Service, our communities and our other stakeholders.
We want to be better at planning, prioritising and
delivering services, and effective consultation
will help us to:
- Understand the needs of
those members of the community who are often “hard
to influence”
- Help us to focus on the
varying needs of our customers
- Make better use of our
limited resources so that we are more efficient
- Set performance standards
relevant to users’ needs (and monitor them)
- Foster a working partnership
between our community and the council, so they understand
the problems facing us
- Be aware of problems quickly
so we have a chance to put things right before they
escalate
- Make better use of our
limited resources so that we are more efficient
- Symbolise our commitment
to be open and accountable
Consulation Links:-
...Find
out everything you need to know about consultation
in Gloucestershire County Council
...Results of New Fire Station Project
Consultation Results Report Adobe Acrobat (89kb)
...Opinion Research
Services survey reports:-
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